BSX Insight – The Final Word

I guess it could have been worse.

Below is probably the final email from BSX.

It is GOOD that they have kept the servers going for a year and great that the code is released to the public to work on.

Yes ‘end of life’ is a fact of life for products and all of us. But perhaps 2 years is shorter than we all expect.

For me ‘playing’ with the stats from MOXY and BSX Insight convinced me that Muscle Oxygen was perhaps a ‘stat too far’ for most of us. There IS a benefit to be derived from the data, I’m just not convinced that 98% of us would be able to realise that benefit in the real world. Power and HR give much more easily to achieve insight even though neither represent the Holy Grail of training data.

On the other hand HYDRATION from BSX with LVL would have been good (let’s not go there). Definitely actionable and useful data. And I have hope that another vendor will produce something meaningful in that realm in 2019 if not this year. (eg AURA and others at NPL Teddington)

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February 9, 2018

We’re writing to you as a valued customer and owner of a BSXinsight device.

It’s hard to believe that the second generation of BSXinsight devices are already two years old. During that time we’ve been able to accomplish so much together. But as with all consumer electronic devices, the cost and complexity of continuing to ship and maintain a technology as it matures through its product life cycle keeps increasing. As a result, we have made the difficult decision to stop marketing and producing the BSXinsight effective as of the date of this letter. This includes the following BSXinsight models: XM, XC, XR, XM2, XC2 and XR2.

While the company will continue to maintain servers and offer email technical support for one year, the product will not be enhanced or improved in any way including adding support for new operating systems and platforms. All valid warranty claims will continue to be honored as per the manufacturer warranty agreement.

We understand that for many of you, the BSXinsight has become an integral part of your training and race preparation. BSXinsight will continue to represent a transformative technology, for the first time ever bringing lactate threshold training technology out of the lab and into your own living room.

It has been our pleasure helping you to achieve each of your own personal records. For some, those were private personal bests and others they were Olympic medals – to us each were equally thrilling.

As part of the end of life process, we have decided to release the code of our BSXinsight Garmin Connect IQ app to the open source community. This can be found at https://github.com/bsx-opensource/insight-app. Additionally, we will be publishing an updated app to the Connect IQ store with SmO2 start/stop functionality and FIT file support enabled from supported Garmin products.

While this has been a difficult decision for each team member, we view product end of life as a part of the product life cycle that drives new technology and innovation. Our team continues to be passionately focused on developing revolutionary technologies that improve lives and individual well-being. As such, the end of this chapter in our company’s story marks the beginning of a new exciting one that we hope you will join in with us.

We sincerely appreciate your support.

If you have any questions, feel free to contact us.

Happy training!

The BSX Team

While this has been a difficult decision for each team member, we view product end of life as a part of the product life cycle that drives new technology and innovation. Our team continues to be passionately focused on developing revolutionary technologies that improve lives and individual well-being. As such, the end of this chapter in our company’s story marks the beginning of a new exciting one that we hope you will join in with us.